To everything on your mind,
The answer is here
We've collected the questions people ask most before opening a store with Fenikya. If yours isn't here, ask our live support team.
14 days free · No credit card required
The answer is here to everything on your mind
If you can't find an answer, reach our Blog or our live support team.
Fenikya is a SaaS e-commerce platform developed in Türkiye. It lets you open a professional online store in minutes without any coding. You handle content, products and orders; the infrastructure, servers, security and updates are all on us.
No. Thanks to the drag-and-drop interface and ready-made themes, you can build your store with no coding or design knowledge. Average setup takes a few minutes, and our support team is there whenever you get stuck.
Yes — a 14-day free trial, and we don't ask for card details. You get access to every feature during the trial. If you don't like it you pay nothing; if you do, you pick the plan that suits you and carry on.
No — we take no platform commission on your sales (0%) on any plan, including Starter, Growth and Professional. Fenikya works on a subscription model: you pay a fixed monthly or yearly fee. (Only your payment provider's own commission applies, and that goes to them, not to us.)
We support all of Türkiye's popular payment providers, led by iyzico and PayTR. Direct bank integrations (Garanti, İşbank, Akbank, Yapı Kredi), cash on delivery and bank transfer are also available.
Yes. You can connect your own domain (.com, .com.tr and so on) to your store and publish it securely with a free SSL certificate. If you don't have a domain, you can buy one through the platform.
Yes. We have ready-made integrations for Trendyol, Hepsiburada, N11, Çiçeksepeti and more. Manage every sales channel from one panel and keep stock in sync automatically.
Yes. You can bulk-import product, category, customer and order data in XML/CSV format. For complex migrations our technical team provides free guidance. A migration typically takes 1–2 days.
We offer support in Turkish and English via live chat, WhatsApp and e-mail — plus phone and a dedicated representative on the Professional plan. Our average reply time on live chat is a few minutes. We also have an extensive knowledge base and a video training platform.
Yes. All data is stored with SSL encryption on our servers in Türkiye. We run daily automatic backups, two-factor authentication, DDoS protection and KVKK-compliant data processing. You'll find our security certificates at the bottom of the page.
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