This English text is a translation provided for information only. In the event of any discrepancy, the Turkish version prevails. View the Turkish version
1. General
At Fenikya we respect your right under the KVKK and related legislation to request the deletion of your personal data. This page explains how to have data deleted that is processed through the platform and through third-party accounts you connect to it (for example Instagram).
2. Deleting Instagram Connection Data
If you have connected your Instagram account to your store (Add-ons → Instagram Feed), only the following is held in our system: the access token, your Instagram username, your user ID and the latest posts fetched for display (image URL, caption, post link). Your Instagram password is never collected or stored.
You can also revoke the permission on Instagram's side: Instagram → Settings → Apps and Websites → remove the Fenikya app.
3. Deleting Your Account and Other Data
- Removing an app: You can remove the relevant add-on with "Remove App".
- Account deletion: To close your store account entirely, you can submit an account deletion request from the panel.
4. Requesting by Email
You can also request deletion of your data by email. Send your request from the email address registered to your account to:
Subject: "Data Deletion Request"
Requests are concluded within 30 days at the latest and the outcome is communicated to you.
5. Exceptions
Data that must be retained under legal obligations (for example invoice and accounting records) may be held for the applicable retention period as required by legislation; it is deleted at the end of that period.